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Privacy Policy

This privacy policy sets out how SecureFix Direct Ltd uses and protects any information that you give SecureFix Direct Ltd when you use this website.

SecureFix Direct Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SecureFix Direct Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We do not store credit card details, nor do we share customer financial details with any 3rd parties.

What we collect

We collect the following information:

What we do with the information we gather

We collect this information to understand your needs and provide you with a better service, and in particular, for the following reasons:


We use Hotjar in order to better understand our users’ needs and to optimize our service and the customer experience whilst using our website. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies, log data and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

We use Google Analytics to collect, monitor and analyse log data that your browser sends whenever you visit our Site. This data may include information such as your computer's IP address (processed and stored in a de-identified form), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
For further details, please see the page “How Google uses data when you use our partners' sites or apps” via the following link.

www.google.com/policies/privacy/partners/

We may use remarketing in order to advertise to you online based upon your previous visits to our website. These adverts can be shown through Facebook, Google, and their partners through, but not limited to, the Google Display Network. 

Remarketing adverts work by using cookies and/or device identifiers to serve ads based upon your past visits to our website. These cookies identify pages that you have visited on our website, and will then show advertisements based upon this to you, using, but not limited to, the Google Display Network.

Should you wish to opt out of this, you can do so by visiting Google’s Ads Settings page, Google Marketing Platform opt-out page, and Facebook’s Ad Settings. A guide to change your Facebook Ad Settings can be found at https://en-gb.facebook.com/help/568137493302217

You can also opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page or control the use of device identifiers by using their device’s settings.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You can choose to restrict the collection or use of your personal information.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. You can also do this via the “opt out” link that will appear in our promotional emails/newsletters if you signed up to this service.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.