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FAQs

Welcome To Our Frequently Asked Questions Page. Here You Will Find Our Most Asked Questions. If You Have Any Questions That Are Not Here, Then Please Feel Free To Contact One Of Our Friendly Members Of Staff. 
 

Is Your Site Safe To Use?

Yes, Our Website Has Been Fully Optimised For Maximum Safety.

Our Entire Website Exclusively Operates With A SSL. The SSL (Secure Sockets Layer) Ensures That All Data Passed Between The Web Server (Our Store) & The Clients Browser (You) Remains Private & Integral (FULLY Encrypted). We Do Not See Or Have Access To Any Of Our Customers Card Details.
If You Have Any Queries Then Please Feel Free To Contact Us.


 

Do You See My Card Details?

We Do Not See Your Card Details.

All Card Details Are Processed Securely By The Relevant Payment/Bank Authority. By Law & Fully Operating Within Full Compliance Of The Below Companies, We Do Not See Any Of Your Card Details. If You Have Any Queries Then Please Feel Free To
Contact Us.



 

What Do You Use My Contact Details For?

Your Contact Details Will ONLY Be Used To Process & Send Your Order.

We NEVER Have, Do NOT & NEVER Will Sell Your Information To Any 3rd Party Source. We Strongly Comply To The Data Protection Act 1998.

 

Do You Have A Sales Phone Number?

We Don't Have A Sales Phone Number.

Because Most Sales Enquiries Are Technical & Quotations, We Usually Require The Time To Get Specifications. A Sales Or Technical Line Is Just Not Feasible If We Want To Maintain Our Low Prices. We Have A LIVE CHAT Available On The Bottom Right Of Your Screen, If Chat Is Unavailable Then Please Feel Free To Leave Us A Message Or, Please See The
Contact Us Page. We Are On Social Media, eMail, Live Chat, Post & Have An Enquiry Form.

 

How Quick Can I Get My Order?

We Despatch Same Day & Offer 24 Hour Delivery.

Unless Specified On The Listing, If We Receive Your Order Before 12PM (Monday To Friday Except Bank & National Holidays) We Despatch Same Day. Our Standard Delivery, Unless Otherwise Specified Is 48 Hour Weekday Delivery. Upon Checkout We Do Offer 24 Hour Upgrades.

 

Do You Ship Outside Of The UK?

We ONLY Deliver Within The UK.
 

Can I Collect My Order?

We Are Internet Mail Order Only.

We Do Offer FREE Delivery On All Items Unless Otherwise Stated On The Listing. We Also Offer A Next Day Delivery Service On Most Of Our Items. Please Note That Our Offices Do Not Carry Public Liability Insurance For Customers, Therefore We Cannot Accept Visitors Without Prior Permission & Appointment.

 

I Am Very Happy With My Order, Can I Leave You Some Feedback?

We Thank You For Your Order & Yes Please.

Our Site Allows Product Reviews On The Product Listing Page However, If You Would Like To Leave Feedback For Our Service Then Please See Our
TrustPilot Reviews Page As Below.

https://uk.trustpilot.com/review/www.securefixdirect.com



 

Any Further Questions That Are Not Here, Then Please Feel Free To Contact One Of Our Friendly Members Of Staff.