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FAQs

Welcome To Our Frequently Asked Questions Page. Here You Will Find Our Most Asked Questions. If You Have Any Questions That Are Not Here, Then Please Feel Free To Contact One Of Our Friendly Members Of Staff. 
 

Do You Have A Phone Number?

Because Most Enquiries Are Technical & Quotations, We Usually Require The Time To Get Specifications & Confirm Stock, A Sales Or Technical Line Is Just Not Feasible If We Want To Maintain Our Low Prices. We Have A LIVE CHAT Available On The Bottom Right Of Your Screen, If Chat Is Unavailable Then Please Feel Free To Leave Us A Message Or, Please See The Contact Us Page. We Are On Social Media, eMail, Live Chat, Post & Have An Enquiry Form.
 

How Safe Is Your Site?

Our Checkout Operates With A SSL (Secure Sockets Layer), This Secure Sockets Layer Ensures That All Data Passed Between The Web Server (Our Store) & The Clients Browser (You) Remains Private & Integral (FULLY Encrypted). Our Checkout Is An SSL Site Compliant. If You Have Any Queries Then Please Feel Free To Contact Us.


 

Do You See My Card Details?

We Do Not See Your Card Details. All Card Details Are Processed Securely By The Relevant Payment/Bank Authority. By Law & Within Full Operational Compliance Of The Below Companies, We Do Not See Any Of Your Card Details. If You Have Any Queries Then Please Feel Free To Contact Us.


 

What Do You Use My Contact Details For?

Your Contact Details Will ONLY Be Used To Process & Send Your Order. Thats Is All. We NEVER Have, Do NOT & Will NEVER Sell Your Information To Any 3rd Party Source. We Strongly Comply To The Data Protection Act 1998.
 

How Quick Can I Get My Order?

Unless Specified On The Listing, If We Receive Your Order Before 12PM (Monday To Friday Except Bank & National Holidays) We Despatch Same Day On A 48 Hour Delivery.
 

Do You Ship Outside Of The UK?

We ONLY Deliver To The UK.
 

Can I Collect My Order?

We Are Internet Mail Order Only. We Do Offer FREE Delivery On All Items Unless Otherwise Stated On The Listing. We Also Offer A Next Day Delivery Service On Most Of Our Items. 
 

I Am Very Happy With My Order, Can I Leave You Some Feedback?

We Thank You For Your Order. Our Site Allows Product Reviews On The Product Listing Page However, If You Would Like To Leave Feedback For Our Service Then Please See Our TrustPilot Reviews Page As Below.

https://uk.trustpilot.com/review/www.securefixdirect.com



 

Any Further Questions That Are Not Here, Then Please Feel Free To Contact One Of Our Friendly Members Of Staff.